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Terms and conditions

Thanks for choosing Kipra & Mangoshee.
Kipra bags are handmade bags and Mangoshee shoes are hand-decorated shoes, all crafted in Sofia, Bulgaria.

We are very happy that our customers find our bags unique and our shoes very comfortable and practical. Please do not hesitate to share your feedback with us through the contact form on this page or +359893 883 858 (Mariela Skenderova).

In case you have selected and ordered a pair of shoes or a bag you should receive a confirmation mail that your order have been received. Later on we will contact you to confirm availability before we start the production.

Delivery

Delivery cost of a product within Bulgaria is 3 Euro, in Europe - 11 Euro, in the US, Canada and Australia - 14 Euro.

Term of production

The production time of our products is 7 working days after confirmation of availability.
We will send you an email once your order is completed and sent out for shipping.

Size selection & replacement

Please be informed that the sizes that you will see written on the shoes are not realistic. The shoes are a little bit larger than the standard sizes. This has been considered in our size guide and your order should be based on your regular size. In case you want to make a replacement because of size discrepancy or some imperfection you can return the items free of charge not later than 3 days after you have received your order (we will cover the shipping fee). The item will be replaced only if it is brand new and have not been used.
We recommend you to check our size guide if you want to be sure in the size selection.

Refunds

In case you want to return the ordered items and to get refund please contact us no later than 14 days after you have received your order. The item will be refunded after we receive it and only if it is brand new and have not been used.

Warranty

The standard warranty of our products is 3 months. If you have noticed any imperfection in this period please contact us and send us detailed information. All replacement costs will be covered by us. Please be informed that the warranty of Mangoshee shoes covers only the decoration.

Payment

Payments should be made with paypall.